5 - PERSONALIZATION-COPY CHANGE - There will be a $5.00 charge for each piece in an order with changes. Complete art for changes is to be provided by customer or art-prep charges will be incurred.
6 - ADDITIONAL AREA ETCHING - Charges are at 50% of the first etching charges as determined by the number of pieces etched (see chart above), PLUS personalization/copy change charges, if applicable.
7 - COLOR-FILL - There will be a $5.00 charge for a one color-fill when it is possible. Check with customer service.
8 - ARTWORK FOR APPROVAL - There will be a charge of $5.00 Net for each item # in an order.
9 - PRODUCTION TIME - 10 working days from receipt of purchase order and approved artwork/copy @ List Prices. RUSH ORDERS - 5 working days from receipt of purchase order and approved artwork/copy @ List +25%. - 3 working days from receipt of purchase order and approved artwork/copy @ List +50%.
10 – BLANK GOODS – Blank Optical Crystal items ending in -/B or -/AB and items with Luxury Stars or Diamonds are all shipped
unassembled with presentation boxes. Blank Starfire Crystal Glass plaques are all shipped unassembled in bulk packs.
Blank Jade Crystal Glass plaques with jade crystal or walnut bases are shipped unassembled in bulk packs.
Jade Crystal plaques with aluminum, brass or chrome holders are shipped unassembled with cardboard gift boxes.
11 - CANCELLATION OF ORDER - Subject to Factory’s APPROVAL.
12 - RETURNS- BLANKS ONLY - Subject to Factory’s APPROVAL and a 20% or minimum $10 per piece re-stocking fee.
13 - SPECULATIVE & PRE-PRODUCTION SAMPLES - Available at list prices with all additional costs incurred and are not returnable.
14 - RANDOM BLANK SAMPLES - Available at list prices with customer supplying their FedEx or UPS account number for postage charges.
15 - PACKING CHARGES - Over-pack, master cartons for safe shipping - $5.00 Net per carton.
16 - HANDLING CHARGES - UPS, FedEx or other carriers - $5.00 Net per order.